Creating a Subscription
To create a subscription, log into app.lumino.io and navigate to Subscriptions using the left-hand navigation menu.
From there, click + Create Subscription.
You will first need to assign a customer to the subscription. You can either select an existing customer or click + Add New Customer to create one during the subscription setup flow.
Once a customer has been assigned, select the product for the subscription. You can choose from an existing product or click + Create New Product to create a new one.
After the customer and product have been added, choose how the subscription will be collected. You will have two options:
Send subscription link to customer
Auto-charge customer using a saved payment method
If you choose to auto-charge the customer, a payment method must already be saved on file for that customer.
You may also choose to apply a free trial. If a free trial is enabled, select the number of days the trial should last.
Once everything has been configured, click Create Subscription.
Depending on the payment collection method selected, Lumino will either send a subscription link to the customer or automatically charge the saved payment method after the free trial period ends, if applicable.
Viewing Subscriptions
Within the Subscriptions section, you can view all subscriptions by status, including:
Active
Sent
Canceled
This allows you to quickly review the current state of your subscription activity.
Viewing Subscription Details
To view the details of a subscription, click on the applicable subscription row.
Within the subscription details, you can view:
The customer tied to the subscription
The product or products attached to the subscription
The total monthly subscription amount
The subscription status
Whether a free trial was included when the subscription was created
The current billing period
The payment method attached to the subscription
At the bottom of the page, under Payments, you can also review the lifecycle of the subscription, including:
How many payments have been made
Whether a free trial was applied
Any overdue or missed payments shown in the status section
Cancelling a Subscription
To cancel a subscription, open the subscription details page and click Cancel Subscription in the top-right corner.
A confirmation prompt will appear with two options:
Yes, Cancel
Keep Subscription
If confirmed, the subscription will be canceled. If selected by mistake, choose Keep Subscription to return without making changes.
Tips
Make sure the correct customer is selected before creating the subscription
A saved payment method is required before using the auto-charge option
Use a free trial when you want to delay the first charge for a set number of days
Review subscription details regularly to monitor payment activity and missed payments
Use the subscription status views to quickly find active, sent, or canceled subscriptions